Warranty & Returns

If you have returns or warranty claims for any of our products, we will handle them for you as quickly as possible. Below are the terms of our warranty and returns. You can always contact us if you have any questions.

Warranty

Our mods (devices without a tank) have a 90-day (three-month) manufacturer’s warranty against defects in workmanship or materials, from the date of purchase on your receipt.

Very Important:

In order to make a return request, it is important that you:

  • keep your receipt as proof of purchase date
  • keep your device packaging as it has the serial number.

We cannot accept returns without a receipt or the product’s original packaging. This warranty does not cover tanks, glass, atomisers (coils) or e-liquid. We also do not cover buyer’s remorse.

A warranty will be considered void if the product has been tampered with in any way, used with parts other than those sold and supplied by North Vapes, or damaged accidentally or through improper use, normal wear and tear, acts of GOD, negligence or abuse.

If your product issue complies with our warranty terms, it may qualify for a return.

Damaged In Transit

If you receive products that have been damaged in transit, please take photos and contact us as soon as possible upon your order’s arrival. We may be able to replace the damaged products depending on our stock availability.

Returns

We will happily accept a return and exchange a product if it meets our warranty terms and is found to be defective.

How to request a return

Troubleshooting

Before applying for a return, please contact us at support@northvapes.com.au and let us know of the product issue. We may be able to solve the problem quickly. If not, we will ask that you return the product to us for further inspection.

Please do not skip this step. From our experience, there is a relatively quick fix for many issues.

If we agree that it needs to be returned we will let you know the steps required from there.